Refund & Return Policy

30-Day Return Guarantee & 1-Year Mechanical Warranty

Your satisfaction and confidence are paramount at revWrist. We stand behind the craftsmanship of every timepiece we deliver.

1. Order Cancellation (Before Shipment)

You may cancel your order for a 100% full refund at any time before the parcel is dispatched—including during the Pre-Shipment Quality Control (QC) stage if the inspection photos do not meet your expectations.

2. 30-Day Return & Exchange Eligibility

We offer a 30-day return window from the date your package is delivered. To be eligible for a return or exchange:

  • The watch must be in unworn, brand-new condition, with all original protective factory stickers/films intact, unsized bracelet links, and original packaging included.

  • Watches showing signs of wear, sized bracelets, removed protective plastics, or accidental damage are not eligible for a standard refund.

3. How to Initiate a Return

  1. Contact our support team at MONSERATE1978@outlook.com or via WhatsApp at +86 18794799901 with your Order Number and reason for return.

  2. Our team will provide you with the designated return authorization and shipping instructions within 24 hours.

  3. Once the returned timepiece is received and inspected by our technicians, your refund will be processed back to your original payment method within 5 – 7 business days.

4. 1-Year Movement & Craftsmanship Warranty

All timepieces purchased from revWrist include a 12-month limited mechanical warranty covering internal movement defects under normal daily wear. This warranty does not cover physical impact damage, improper crown operation, or water damage caused by failing to screw down the crown prior to water exposure.